How long will my parcel take to be mailed out after my payment is being verified?
We will mail out your parcel the next working day after your payment being verified. An email with tracking info will be sent to you once your item has been shipped.
Delivery is carried out during working days, Sunday to Thursday, excluding weekends and local public holidays. (Johor Weekend is Friday and Saturday)
All parcels need to be signed upon receipt. Please track your parcel with the provided tracking number and arrange for re-delivery with post office or self-collect at the allocated post office if the postman attempt delivery unsuccessfully. All parcels will be returned to us if being undelivered after 5 working days.
If you Provide the wrong Address to us, the postman attempt delivery unsuccessfully. The Item will be Returned to us by the postman, There will be a Re-delivery Charge if you wish to make a new shipment. But it will be free if you come our HQ to Collect it.
*Do take note that, we are not responsible for the re-delivery charges. Please keep tracking your parcel once it being mailed from us.
What is the shipping cost within Malaysia?
We offer FREE EXPRESS DELIVERY throughout West Malaysia for all orders above RM100 East Malaysia for all orders above RM350
For orders below RM100, shipping fee is charged at flat rate basis:
For Order below RM 350, shipping fee is charged base on weight
Start from RM16 and above /East Malaysia
Do you ship internationally and what is the shipping cost?
WE SHIP WORLDWIDE. You may refer to the table below for the shipping fee and delivery time.
|Country||Delivery time||Shipped By|
|Singapore||2-3 working days||SF Express|
|US, Canada||3-7 working days||SF Express|
|Australia||2-4 working days||SF Express|
|Indonesia||2-4 working days||SF Express|
How long will my parcel take to reach me after being mailed out?
For all Malaysia orders, all items will be mailed out by using express mail which takes 1-3 working days to reach.
Do you provide COD/Self Collection?
We don’t provide COD yet, but we offer self -collection at our office which is located at Johor Bahru, Johor.
Paradigm Mall Johor Bahru Level 4 - 62
Ukunili Music HQ
25, Jalan Pertama 4, Pusat Perdagangan Danga Utama, 81300 Johor Bahru, Johor
The process of Self-collection
1. Place order and make payment at our website.
2. Provide payment details to us within 24 hours.
3. We will prepare your order accordingly after payment being verified.
4. A SMS will be sent to you once your order is ready for collect.