The warranty covers defects in materials and workmanship under normal use for as long as you own the instrument, subject to certain limitations.

UKUNILI will repair or replace the defective parts of the instrument at our discretion.

Ukulele strings and guitar strings, including normal string wear and tear, are not covered by the warranty. The warranty also does not cover damage caused by misuse, negligence, accidents, modifications, extreme conditions, normal wear and tear, rust, subjective tonal preferences, ukulele bags, accessories, or free gifts.

Yes. Customers must provide clear video and photo evidence for claims with the courier company. If the damage is confirmed to be caused by the courier, we will ship a new item to the customer and arrange for the return of the damaged product.

The purchaser is responsible for covering the shipping and postage costs for repairs or replacements.

You need to provide a copy of your original receipt as proof of purchase when requesting warranty coverage.

The warranty period is one year for ukuleles, six months for guitars below RM200, and one year for other guitars.

No. The warranty does not cover routine maintenance, setup, tuning, or adjustments.

Warranty service must be pre-authorized and performed by UKUNILI or an authorized service center.